Privacy Policy
Last Updated: April 27, 2026
At Lambolle Roofing, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, https://lambolleroofing.com/, or any final live domain used by Lambolle Roofing, collectively referred to as the “Site,” or when you contact us, request an estimate, schedule an inspection, or use our roofing services.
This Privacy Policy applies to information collected through our Site, contact forms, phone calls, text messages, email communications, appointment requests, roofing inspections, estimates, and related customer service activities.
By using our Site or submitting your information to Lambolle Roofing, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or property. This may include the following categories of information:
Contact Information:
We may collect your name, phone number, email address, mailing address, and the physical property address where roofing services, inspections, estimates, repairs, replacements, or emergency roofing work may be requested.
Roofing Project Information:
We may collect details about your roof, roof condition, roofing concerns, leak issues, storm or weather-related damage, roof age, roof material, insurance provider, claim status, inspection requirements, photos or videos you provide, and other information related to your roofing service needs.
Appointment and Service Information:
We may collect preferred appointment dates, service history, estimate details, project notes, communication records, emergency roofing requests, repair or replacement requirements, and other information needed to schedule and complete roofing services.
Technical and Website Usage Information:
When you visit our Site, we may automatically collect certain technical information, such as your IP address, browser type, device type, operating system, referring website, pages viewed, time spent on pages, and other usage patterns. This information helps us improve our Site, understand how visitors interact with our pages, and make the online experience more useful for local homeowners seeking roofing services.
Communication Information:
We may collect records of your interactions with us through phone calls, emails, text messages, contact forms, estimate requests, customer service inquiries, and other communications.
Payment or Transaction Information:
If payment-related information is collected for roofing services, deposits, invoices, or completed work, we may collect limited billing details necessary to process or document the transaction. We do not intentionally collect more payment information than is required for the service or transaction.
2. How We Use Your Information
Lambolle Roofing uses the information we collect to provide, manage, improve, and communicate about our roofing services. We may use your information for the following purposes:
- To respond to your inquiries, estimate requests, and service questions.
- To schedule roofing inspections, consultations, repairs, replacements, maintenance, or emergency roofing service.
- To evaluate your roofing needs and provide accurate project recommendations.
- To prepare and deliver roofing estimates, proposals, invoices, and project documentation.
- To communicate project updates, appointment confirmations, scheduling changes, weather-related delays, service reminders, and completion updates.
- To assist with roofing-related insurance documentation, when requested and with your consent.
- To coordinate with trusted service providers, vendors, suppliers, subcontractors, or material delivery partners when needed to complete your roofing project.
- To improve our Site, customer service process, and local roofing service experience.
- To send promotional offers, newsletters, or roofing-related updates only when permitted by law or when you have opted in.
- To maintain records for business, accounting, legal, warranty, and customer service purposes.
- To protect the security, integrity, and proper operation of our Site and business systems.
- To comply with applicable laws, regulations, legal obligations, and requests from lawful authorities.
We use your information only for legitimate business purposes related to roofing services, customer communication, website functionality, service improvement, and legal compliance.
3. Messaging and SMS Policy
As a local roofing service provider, Lambolle Roofing may use SMS and MMS messaging to communicate with customers and prospective customers. By providing your mobile number through our Site, by phone, through a form, or through another communication channel, you agree that Lambolle Roofing may contact you by text message regarding your roofing inquiry, appointment, estimate, inspection, project status, emergency service request, or related customer service matter.
Message Frequency:
Message frequency may vary depending on your inquiry, appointment status, project timeline, service request, or communication needs.
Message Purpose:
Messages may include appointment confirmations, estimate follow-ups, inspection reminders, project updates, weather-related scheduling notices, emergency roofing responses, customer service replies, and other service-related communications.
Opt-Out:
You may opt out of receiving SMS/MMS messages at any time by replying “STOP” to any message you receive from us. After you opt out, we may send one final confirmation message to confirm that you have been unsubscribed.
Help:
For help or support, you may reply “HELP” or contact us directly at (818) 536 1154 or info@lambolle.com.
Message and Data Rates:
Message and data rates may apply depending on your mobile carrier and service plan.
No Sale of Messaging Consent:
We do not sell, rent, or share your phone number or SMS consent with third parties for their independent marketing purposes.
4. How We Share Your Information
Lambolle Roofing does not sell your personal information. We may share your information only when necessary to operate our business, provide roofing services, comply with legal obligations, or fulfill your request.
We may share information in the following limited circumstances:
Service Providers and Vendors:
We may share information with trusted service providers, contractors, suppliers, subcontractors, technology vendors, scheduling tools, customer relationship management systems, payment processors, or other partners who help us operate our business and complete roofing services.
Roofing Material and Delivery Partners:
When necessary for your project, we may share limited service details with suppliers or delivery partners to coordinate roofing materials, equipment, or project-related logistics.
Insurance Partners:
With your permission, we may share roofing inspection details, photos, reports, estimates, repair documentation, or other relevant project information with your insurance company or claims representative.
Legal and Regulatory Requirements:
We may disclose your information if required to do so by law, court order, subpoena, legal process, government request, or regulatory obligation.
Business Transfers:
If Lambolle Roofing is involved in a merger, acquisition, sale of assets, restructuring, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate safeguards.
Protection of Rights and Safety:
We may disclose information when we believe it is necessary to protect our rights, property, customers, employees, business operations, or the safety of others.
We require service providers and partners to use personal information only for the purpose of providing services to Lambolle Roofing or completing your requested roofing project.
5. Cookies and Tracking Technologies
Our Site may use cookies, pixels, analytics tools, and similar tracking technologies to improve website performance and user experience. These technologies help us understand how visitors use the Site, which pages are most helpful, and how we can improve our online experience for homeowners looking for roofing services.
Cookies may be used to:
- Remember user preferences.
- Analyze website traffic and page performance.
- Understand which services or pages visitors view most often.
- Improve forms, navigation, and content.
- Support marketing and advertising measurement where permitted by law.
You can set your browser to refuse cookies or alert you when cookies are being used. However, some parts of the Site may not function properly if cookies are disabled.
6. Data Security
We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Although we work to protect your information, no method of transmission over the Internet, electronic storage, or digital communication is completely secure. Therefore, we cannot guarantee absolute security. You are responsible for using secure networks and devices when submitting information online.
7. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For example, we may retain customer records, service history, estimates, invoices, project communications, warranty-related information, and legal or accounting records for business, tax, insurance, warranty, dispute resolution, or compliance purposes.
When information is no longer needed, we may delete, anonymize, or securely store it in accordance with our business practices and applicable legal requirements.
8. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:
- The right to request access to the personal information we hold about you.
- The right to request correction of inaccurate or incomplete personal information.
- The right to request deletion of certain personal information.
- The right to opt out of marketing communications.
- The right to withdraw consent for certain communications, including SMS messages.
- The right to request information about how your personal information is used or shared.
To make a privacy-related request, please contact us using the information listed in the Contact Us section below.
We may need to verify your identity before processing certain requests. Verification may require you to provide your name, contact information, service address, or other details reasonably necessary to confirm your identity and protect your information.
9. California Privacy Notice
Because Lambolle Roofing operates in California, California residents may have additional privacy rights under applicable California privacy laws.
Subject to legal limitations, California residents may have the right to know what categories of personal information we collect, the purposes for which we use that information, the categories of third parties with whom information may be shared, and whether personal information is sold or shared for certain purposes.
Lambolle Roofing does not sell personal information. We also do not sell or rent SMS consent, phone numbers, or messaging information to third parties for their independent marketing purposes.
California residents may contact us to request access, correction, deletion, or additional information regarding their personal information. We will respond to verified requests in accordance with applicable law.
10. Marketing Communications
If you choose to receive marketing communications from Lambolle Roofing, we may send you roofing-related updates, seasonal maintenance reminders, special offers, service announcements, or other relevant information.
You may opt out of email marketing by following the unsubscribe instructions included in the email or by contacting us directly. You may opt out of SMS marketing or service-related text messages by replying “STOP”.
Even after you opt out of marketing communications, we may still contact you for non-marketing purposes, such as appointment updates, active project communication, payment or invoice matters, warranty information, safety notices, or legal requirements.
11. Third-Party Links
Our Site may contain links to third-party websites, such as roofing manufacturers, product suppliers, insurance resources, review platforms, social media pages, or local municipal websites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. When you click a third-party link, you leave our Site and become subject to that third party’s privacy policy and terms. We encourage you to review the privacy policies of any third-party websites you visit.
12. Children’s Privacy
Our Site and roofing services are intended for adults, homeowners, property owners, business owners, landlords, property managers, and individuals seeking roofing services. We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.
13. Accuracy of Information
You are responsible for providing accurate and complete information when submitting a form, requesting an estimate, scheduling a service, or communicating with Lambolle Roofing. Accurate information helps us provide proper estimates, scheduling, project communication, emergency response, and service documentation.
If your contact information, property address, or project details change, please contact us so we can update our records.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technology, service offerings, or privacy procedures.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. The updated Privacy Policy will become effective when posted on the Site unless otherwise stated.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how Lambolle Roofing handles your personal information, please contact us:
Lambolle Roofing
12001 Iredell St, Studio City, CA 91604
Phone: (818) 536 1154
Email: info@lambolle.com
Website: https://lambolleroofing.com/